Terms of Service

Last updated: 4 November 2026

1. The service

AI Sales Assistant ("the service") is a PrestaShop module and the hosted service behind it, published by Nivose, a trading name of Layor Yabag East ("we"). It adds a chat assistant to your online store that answers visitors from your catalog and recommends products. By installing the module or creating an account, you accept these terms.

2. Your account

You must be a merchant acting in the course of business and able to enter into a contract. You are responsible for keeping your credentials and API key confidential, and for everything done through your account.

3. Plans and billing

• The Free plan includes 300 assistant turns per month at no cost, with no time limit.
• Paid plans (Starter, Pro, Business) are billed monthly in advance through Stripe, at the prices shown on nivose.dev, VAT included.
• A turn is one answer produced by the assistant. When a plan's monthly turns are used up, the assistant pauses until the next period or an upgrade.
• You can change your plan at any time from the billing portal; the price difference is prorated as shown in the portal before you confirm. You can cancel at any time; the plan stays active until the end of the current billing period, which is not refunded.
• We may change prices at any time; a new price applies from your next billing period.

4. Your content

You keep all rights to your catalog and your shop's data. You grant us the permission needed to process them in order to provide the service. You are responsible for the lawfulness of the content you publish and for informing your visitors that they are talking to an AI assistant, where the law requires it.

5. Acceptable use

Do not use the service to break the law, to attempt to access other merchants' data, to overload or reverse-engineer it, or to resell it without our written agreement.

6. AI-generated answers

The assistant's answers are generated automatically from your catalog and may be inaccurate or incomplete. You remain responsible for your product information, prices and the sales you make. We recommend reviewing conversations regularly.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is provided by email at bg@floreal.ai during business hours.

8. Liability

To the extent permitted by law, the service is provided "as is" and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect losses such as lost sales or profits.

9. Termination

You can stop using the service at any time by uninstalling the module and cancelling your plan. We may suspend or close accounts that breach these terms. Your data is handled as described in our Privacy Policy.

10. Governing law

These terms are governed by French law. Any dispute will be brought before the courts of Paris, France, unless mandatory rules provide otherwise.

11. Changes

We may update these terms; we will post the new version here and update the date above.

12. Legal notice

This website and the service are published by Layor Yabag East, a French single-shareholder simplified joint-stock company (SASU) with a share capital of €1,000, registered with the Paris Trade and Companies Register under number 833 796 170, VAT number FR52833796170, registered office at 30 rue René Boulanger, 75010 Paris, France. Publication director: Benjamin Gabay. Contact: bg@floreal.ai. Hosting: Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg.